The Winsted VA Clinic staff members are friendly and pleasant. There are no lab facilities at this clinic, which isn't their fault, of course, but it can be very inconvenient. I think very highly of the physicians who work there; my internist in particular is always on top of the latest research into my medical problem (which is an unusual, somewhat rare disease). The nurses are good about attending to the email messages sent to them on the MyHealtheVet Secure Messaging. It can be hard to get through to the clinic, and it is particularly difficult (basically impossible) to get through to tell them if you are running late for your appointment. All in all, it's one of the best places I have received medical care.
Staff rarely answers the phone, appointments are often rescheduled, office staff rotates so frequently you barely recognize them (they never recognize you, with the exception of one consistent and overworked nurse) and they never see you on time. Today my husband waited over an hour to be seen because they were yet again running behind. This is pretty standard at all VA facilities, but the failures are egregious here, which is only exacerbated by it being the only facility within reasonable distance for a large portion of the area's veterans. On the upside, everyone is friendly and personable.
ETA Emily Allen is wonderful, if you can get the office to schedule your appointment.
Staff is always more than helpful. Definitely a well run facility.
Emily Allen is a huge help everyone else is busy or on there 4th lunch break
Va Winsted Clinic is a US Health facility based in Winchester, Connecticut. Va Winsted Clinic is located at 115 Spencer St, Winsted, CT 06098, USA.
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